Due to additional safety precautions being taken at our warehouse, orders may take longer than usual to arrive.

PLACING YOUR ORDER

ONCE AN ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL OR CHANGE IT. PLEASE DOUBLE CHECK YOUR ORDER (COLORS, SIZES, SHIPPING ADDRESS).

DUE TO SAFETY PRECAUTIONS THAT MAY LIMIT THE AMOUNT OF STAFF AT ANY GIVEN TIME, WE ARE UNABLE TO GUARANTEE ANY SHIPPING DATES - IT CAN BE 4 HOURS, IT CAN BE 4 WEEKS. THERE ARE NO GUARANTEES.

TRACKING YOUR ORDER

ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING CODE. WE ARE UNABLE TO PROVIDE TRACKING INFORMATION BEFOREHAND - WE RECEIVE THE INFORMATION THE SAME TIME YOU DO.

PLEASE DO NOT EMAIL FOR TRACKING UPDATES, WE ARE UNABLE TO RESPOND TO THOSE REQUESTS.

RETURNING YOUR ORDER

ALL DISPUTES, CLAIMS, RETURNS, AND EXCHANGES MUST BE MADE WITHIN 10 DAYS OF RECEIVING YOUR PURCHASE. YOU ARE RESPONSIBLE FOR SHIPPING THE ITEM(S) BACK TO CROOKS & CASTLES. PLEASE USE THE CONTACT FORM TO REQUEST APPROVAL. WE DO NOT ACCEPT RETURNS WITHOUT PRIOR AUTHORIZATION. 

WE DO NOT EXCHANGE, ONLY RETURN & REBUY WITH STORE CREDIT. 

FINAL SALE ITEMS, DISCOUNTED ITEMS, AND ITEMS PURCHASED IN A BUNDLE OR MYSTERY BOX ARE FINAL SALE. 

ALL RETURNED ORDERS ARE ISSUED STORE CREDIT APPLICABLE TO OUR ONLINE STORE. WE DO NOT OFFER ANY MONETARY REFUNDS FOR ONLINE ORDERS.

CONTACT US

PLEASE USE OUR CONTACT FORM TO SUBMIT YOUR MESSAGE TO US. DUE TO HIGHER THAN AVERAGE NUMBER OF MESSAGES, IT CAN TAKE A WHILE TO REPLY.